@Go Health, LLC (“Company”) is committed to safeguarding your online privacy with respect to your personally identifiable information that we may obtain from you through our Web Site and Secure Portal. Our Privacy and Information Security Policy (“Privacy Policy”)answers frequently asked questions about your online privacy, including what personally identifiable information and protected health information we may obtain from you and how it will be used and protected. Company may from time to time change this Privacy Policy, so please check back periodically. This Privacy Policy includes and hereby incorporates by reference the @Go Health, LLC Web Site Terms and Conditions (the “Terms”) located at www.atgohealth.com.All capitalized terms in this Privacy Policy not defined herein shall have the meaning set forth in the Terms.
WHAT INFORMATION DO WE OBTAIN FROM YOU? WHEN DO WE OBTAIN SUCH INFORMATION?
Tif, upon visiting our Web Site, your use is limited to browsing our informational content, we will not require that you provide us with any personally identifiable information. However, in order to access and use our Secure Portal and Online Services, we collect “personally identifiable information” from you, including but not limited to:
• Certain health and medical information COMPANY collects constitutes protected health information (“PHI”) under the U.S. Health Insurance Portability and Accountability Act (“HIPAA”) and applicable law. PHI means information that is created or received by COMPANY, online or offline, by you or collected by us and relates to the past, present or future physical or mental health or condition of a Patient; the provision of health care to a Patient; and that identifies the Patient or for which there is a reasonable basis to believe the information can be used to identify the Patient. Each time you use our Online Services,including each consultation with one of our Providers, a record of your consultation is made containing information about your condition, treatment and/or services provided. COMPANY will use PHI only for the purpose for which it was collected and we only collect the information we need to fully perform our Online Services and to respond to you. We maintain PHI in compliance with HIPAArules and our contractual obligations with Providers and applicable law. Similarly, we may use covered health and medical information as permitted by HIPAA and applicable law. To read more about our privacy practices regarding health and medical information under HIPAA, please continue reading below and read our HIPAA Notice of Privacy Practices located at https://www.atgohealth.com/privacy.In the event of any conflict between this Privacy Policy and the HIPAA Notice of Privacy Practices, the HIPAA Notice of Privacy Practices shall control.
• If you register for a User Account through our Web Site, we will require that you provide us with certain personal information, including your name; payment method(s),including but not limited to credit card number, expiration date; e-mail address; mailing address and telephone number. Your credit card information will be transferred to Stripe for processing. @Go Health, LLC (as discussed in more detail below) employs a variety security and risk management technologies to facilitate secure on-line transactions and to protect your credit information. You can find more information about ourprivacy policy at https://www.atgohealth.com/privacy.
• When accessing our OnlineServices, you will be required to provide, upload and/or submit your personal information and data, including your PHI, and details of your past consultation,medical history and test results (collectively, the “Health Record”). Our Providers may also add to or upload your personal and health information to your Health Record obtained through your consultations and test results. Such information is vital for COMPANY to provide you with quality services.
• If you report a problem, we will ask that you provide your name, e-mail address, User ID,phone number and e-mail address. Should you contact us for any reason other than to report a problem and/or submit a review, we may also keep a record and/or copy of your correspondence with us.
HOW DO WE PROTECT THE SECURITY AND QUALITY OF YOUR PERSONAL INFORMATION?
To protect the security and quality of your personal information, we have implemented technical and managerial procedures to maintain accurate, current and complete information as well as to protect your personal information against loss, misuse or alteration when it is under our control. Your personally identifiable information will been crypted and stored on our third-party provider’s secured servers. Your personal information is also password protected so that access is limited to yourself and those with whom you share your password, Company, as well as third party access facilitated by Company with your prior permission. We have also taken steps to help protect the integrity of your personal financial information when you complete a purchase transaction on our Web Site. As noted above, we use Stripe to facilitate confidential online business transactions. Stripe uses encrypted and secure transaction processes to help prevent your credit information from being read by unauthorized persons as this information is transmitted over the Internet. The Stripe transaction systempasses your credit information through its system, but does not retain any credit card numbers. Once the transaction is completed, information about the sale (without credit card information) is stored in a password-protected online database maintained by Get Healthie Inc. Only in an offline and offsite accounting server does Stripe or Get Healthie Inc retain the entire transaction record. In addition, Get Healthie Inc processes all transactions by private digital lines, and not via the Internet. You can find more information about theservices at www.gethealthie.com and www.stripe.com.
HOW DO WE USE YOUR INFORMATION?
Our primary use of your information is to administer, maintain and improve your experience on our WebSite generally as well as provide you with customized, personalization Online Services and interactive communications.
• We use your personal data including your Health Record to provide and process information, products or services that you request from us or that may be of interest to you; for purposes of planning your care and treatment, improvement of health status, Patient experience and engagement, communication with other health professionals involved in your care, document your consultations and care received, cost effectiveness and/or other purposes related to the provision of telemedicine and our Online Services.
• We use your financial information (e.g., your credit card number) only to verify your credit and to bill you for Subscriptions purchased through our Web Site. We also use your contact information as necessary to send you information about the Subscriptions that you have purchased on our Web Site.
• We use your IP address to help diagnose problems with our server and to administer the Online Service offered on our Web Site. We also use your IP address to help identify you and to gather broad demographic information that we may share with our business partners, but only in the aggregate without any of your personally identifiable information.
• We may research the demographics, interests and behavior of our customers based on the information provided to us during User Account registration, from our server log files, and from cookies. Our research may be compiled and analyzed on an aggregate basis. We may share this aggregate data with business partners, but only in the aggregate, without any of your personally identifiable information.
OTHER USES OF YOUR HEALTH RECORD AND INFORMATION
We will disclose your Health Record and information when required to do so by federal, state or local law. Other uses and disclosures of health information not covered by this Privacy Policy or the laws that apply to us will be made only with your written permission. If you provide us permission to use or disclose your Health Record or health information about you, you may revoke that permission, in writing, at any time. You must submit your request in writing to 6670 New Nashville Hwy, Ste 120, Smyrna TN 37167, or by email to help@gethealthie.com. If you revoke your permission, we will no longer use or disclose your Health Record or health information for the reasons covered by your written authorization. You understand that we are unable to take back any disclosures we have already made with your permission, and that we are required to retain our records of the care and consultations that we provided to you.
YOUR RIGHTS REGARDING YOUR HEALTH RECORD
Your Health Record on the SecurePortal is the property of COMPANY, but the information belongs to you. You have the following rights regarding your Health Record and information:
· Right to Inspect and Copy: you have the right to view, review and copy your Health Record on our Secure Portal.
· Right to Amend: if you feel that information displayed in your Health Record is inaccurate or incomplete, you may submit a request in writing to COMPANY to amend the information.
· Right to an Accounting of Disclosures: you have the right to request an “accounting of disclosures”. This is a list of certain disclosures we made of your Health Record and information, other than those made for purposes of consultations,treatments, payment, or healthcare operations, including prescriptions and laboratory tests.
· Right to Request Restrictions: you have the right to request restriction(s) or limitation(s) on the Health Record or information we use or disclose. Each request will be reviewed on a case-by-case basis. We are not required to consent to your request, particularly if the information would affect your care and treatment.
In all above-mentioned instances where a written request is required, you must submit such request to 6670 New Nashville Hwy, Ste 120, Smyrna TN 37167, or by email to help@atgohealth.com
CAN YOU “OPT-OUT” OF RECEIVING COMMUNICATIONS FROM COMPANY?
If you change your mind and decide that you no longer want to receive promotional e-mails and/or direct mailings,you may opt-out at any time by simply sending an e-mail request to help@atgohealth.com.
PRIVACY POLICIES OF COMPANY PARTNERS
Third parties that have links on our Web Site may collect personally identifiable information about you. We are not responsible for the privacy policies or practices of such sites and the practices of these sites are not governed by this Privacy Policy. If you have questions about the privacy policies or practices of a third-party site, you should contact the site administrator or webmaster of the specific site. We may from time to time partner with other companies to offer Online Services as well as products and services, including but not limited to fulfillment of medical prescriptions and processing of laboratory tests. Any information that you provide in connection with the Online Services or to any of our COMPANY business affiliates will become the joint property of Company and its business partners. We will maintain your information in accordance with the terms of this Privacy Policy. However, this Privacy Policy does not govern the privacy policies and practices of our business partners. If you have questions about the privacy policies or practices of our business partners, you should contact them directly.
DO WE SELL OR RENT YOUR PERSONALLY IDENTIFIABLE INFORMATION?
No, as a general rule, we do not sell or rent your personally identifiable information to anyone. If and whenever we intend to share your personally identifiable information with a third party (other than to a business partner as provided herein), you will be notified at the time of data collection or transfer, and you will have the option of not permitting the transfer.
WITH WHOM DO WE SHARE INFORMATION?
We generally will not disclose any of your personally identifiable information except when we have your permission to doso and as described below:
• Limited members of COMPANY affiliates, contactors, employees, service providers, attorneys, collection agents or other third parties we use to support our business, may have access to the personally identifiable information, including your PHI, in the course of their duties. The services provided by these entities and third-party organizations include, but are not limited to, IT, infrastructure support,marketing, account management. COMPANY intends to fully comply with HIPAA requirements where applicable. HIPAA restricts COMPANY’s use and disclosure of PHI, including by the COMPANY’s business affiliates.
• As noted previously, we may from time to time partner with other companies to offer Online Services and products. Any information that you provide in connection with the OnlineServices will become the joint property of Company and its business partners.We may also disclose other personal information about you to our business partners, but only if we have obtained your permission to make the disclosure before data collection or before transferring the data.
• We may,from time to time, offer you the opportunity to receive materials or special offers from third parties. If you want to receive this information, we may (but only with your permission) share your name and e-mail address with them.
• Under confidentiality agreements, we may match user information with third party data. We also may disclose aggregate demographic and/or user information and statistics in order to describe our customer base to prospective partners and other third parties, and for other lawful purposes.
• We may disclose your personally identifiable information without your prior permission in special cases. For example, we may have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be violating the User Terms and Conditions, or maybe causing intentional or unintentional injury or interference to the rights or property of Company or any third party, including other customers. Also, we may disclose or access your personally identifiable information when we believe in good faith that law or regulation requires disclosure.
WHAT ARE COOKIES? HOW DO WE USE COOKIES?
Cookies enable us to customize and personalize your experience on our Web Site, including the products and services that are offered to you. Essentially, a cookie is a small amount of data that is sent to your browser from a web server and is stored on your computer’s hard drive. We use cookies for several purposes in connection with the operation of our Web Site
• We may use cookies to identify you and access your information stored on our computers in order to deliver you a better and more personalized experience. For example, we may use cookies to tell you about products and services specific to your interests.
• Upon request, we will save your “username” so that you do not have to re-enter it every time you visit our Web Site. In providing you with this service, we use cookies.
• We may use cookies to estimate our customer base and customer usage patterns. Each browser accessing our Web Site may use given a unique cookie that is then used to determine the extent of repeat visits and the customer activity during those visits. We may use the historical information to help target promotions based on customer interests and behavior,both specifically to individual customers and on an aggregate basis with respect to all customers.
• We also may use cookies to track your progress and number of consultations.
Business partners that offer products and services on our Web Site, may use their own cookies. We have no control over those cookies, nor does this Privacy Policy cover how your personal information contained in those cookies may be used or protected.If you have any questions about the cookies of such third parties, or about the use of your personal information by such third parties, you should contact the site administrator or webmaster of the third-party site.
DO YOU HAVE CHOICES ABOUT COOKIES?
Yes, you have several choices with respect to cookies. You can modify your browser preferences to accept all cookies, to notify you when a cookie is set, or to reject all cookies. However,our Web Site uses cookie-based authentication. Accordingly, if you choose to reject all cookies, you may not be able to log onto our Web Site and/or use our services.
WHAT ELSE SHOULD YOU KNOW ABOUT YOUR ONLINE PRIVACY?
It is important to remember that whenever you voluntarily disclose personal information on-line, your information can be collected and used by others. If you transmit or post personal information on-line that is accessible to others, you will not be able to control how that information is used by others.When we receive the transmitted information, we will use the procedures summarized in this Privacy Policy to ensure the integrity and security of that information in our systems. Unfortunately, notwithstanding any of the steps taken by us, it is not possible to guarantee the security and integrity of data transmitted over the Internet. Consequently, while we take the above-described reasonable steps to protect your personal information, we cannot and do not warrant the security or integrity of any information you transmit to us when registering for our Web Site or otherwise. All such transmission of information is at your own risk. Moreover, though we are committed to having our Web Site comply with this Privacy Policy, you are ultimately responsible for maintaining the secrecy of your UserID and password and your personally identifiable information.
If you are careless with your password, or you decide to share your password with third parties, you must be aware of the risk that such third parties will have access to all your personally identifiable information.
CONTACT US.
If you have any questions or comments about this Privacy Statement or the practices of our Web Site, please feel free to e-mail us at help@atgohealth.com or visit our contact page.
Effective Date: August 6, 2020